Shipping policy

AMMI Delivery Policy

DELIVERY TIMEFRAMES

Delivery times vary depending on the destination country and shipping method selected at checkout. All international orders are shipped via DHL. The delivery countdown begins only after payment authorisation by your financial institution and confirmation of your order details. This process can take up to 48 hours depending on your card issuer. Once your order is dispatched, you will receive an email with your tracking number.

IMPORTANT INFORMATION

Order processing begins on the next business day following payment confirmation. Orders containing multiple items may be dispatched separately depending on stock availability. Deliveries are made Monday to Friday during business hours. Orders may be received by a third party such as a building concierge, household member, or colleague.

CUSTOMS, DUTIES & TAXES

Customs, duties and taxes are not included in the item price or shipping cost. All international orders are shipped with delivery duties unpaid meaning any fees are charged once the parcel reaches its final destination and must be paid by the recipient. Unfortunately, these fees are beyond our control, and we are unable to cover them for our customers.

If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to our headquarters. This amount will be deducted from your merchandise refund.


DELIVERY ATTEMPTS

DHL will make up to 3 (three) delivery attempts on consecutive business days. If all attempts are unsuccessful, your parcel will be held at the nearest DHL service point for collection. Please ensure that anyone authorised to receive your parcel — such as a building concierge or household member - is aware of the delivery and does not refuse it.  If the parcel is unclaimed or refused and returned to AMMI, the customer will be responsible for the cost of re-shipment.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout based on the destination and weight of your order. AMMI occasionally offers special shipping conditions - contact our team for more information.

POSSIBLE REASONS FOR DELAY

  • Recipient absent at the delivery address;
  • Incorrect or incomplete address provided at checkout;
  • Customs clearance processing in the destination country;
  • Public holidays in Brazil or the destination country;
  • Force majeure events such as natural disasters, strikes, or other extraordinary circumstances beyond AMMI's control.

If your order has not arrived within the expected timeframe, please contact customer service at sac@ammi.com.br or via WhatsApp at the number in the footer of our website.

CONTACT & SUPPORT

For all delivery enquiries, estimated shipping times, or assistance tracking your order, reach us at:

Every purchase you make supports our social inclusion project and the development of our community of Brazilian artisans.