Refund policy

Refund policy AMMI — International Returns & Exchange Policy

For orders shipped outside Brazil

INTRODUCTION

AMMI is committed to your satisfaction. This policy applies to all orders shipped internationally (outside Brazil) and has been prepared in accordance with applicable consumer protection principles. By completing a purchase in our store, the customer declares to have read and fully accepted the conditions described herein. All exchange and return requests must be communicated in advance by email to sac@ammi.com.br — items sent back without prior notice will be automatically returned to sender at the customer's expense.

1. GENERAL CONDITIONS FOR ACCEPTANCE

For any exchange or return to be processed, the item must meet all of the following conditions:

  • Be in perfect condition, with no signs of wear or washing;
  • Show no trace of perfume, body odour, or any fragrance indicating the item has been worn;
  • Show no stains, marks, pet hair, lint, or any damage occurring after receipt;
  • Have all original tags attached and intact;
  • Be in its original packaging, with hygienic seals intact (swimwear);
  • Not have been altered in any way by the customer (hemming, cuffs, darts, etc.);
  • Be accompanied by the original invoice received with the order.

AMMI reserves the right to refuse items that do not meet these conditions. In such cases, the item will be returned to sender without prior notice, with all return shipping costs borne exclusively by the customer.

Sale items are not eligible for exchange or return.

2. EXCHANGE FOR MANUFACTURING DEFECT

International customers have the right to report visible defects within 90 (ninety) calendar days of receipt.

To request an exchange, email sac@ammi.com.br with the subject line "DEFECT EXCHANGE", including:

  • Your order number;
  • A detailed description of the defect;
  • Clear photographs showing the issue.

Our team will assess the reported defect within 30 (thirty) calendar days of receiving your request. If a manufacturing defect is confirmed, AMMI will, at its discretion, either dispatch a replacement item or issue a full refund — no return shipment is required from the customer.

AMMI is not liable for defects resulting from improper use, as determined by technical assessment. Made-to-order or exclusive pieces outside our regular collection are not eligible for exchange or return.

Note: slight colour variations between collections from different periods are inherent to our handmade production process and do not constitute a defect.

3. EXCHANGE DUE TO DISSATISFACTION (NO DEFECT)

International customers may request an exchange or return within 14 (fourteen) calendar days of receiving the order.

To request, email sac@ammi.com.br with the subject line "EXCHANGE REQUEST", including your order number and reason. Please wait for confirmation from our team before shipping the item back.

The item may be exchanged for any other product available on the website. Alternatively, the value may be converted into store credit, valid for 6 (six) months.

All return shipping costs are the customer's sole responsibility. AMMI does not cover return freight, customs charges, or any duties incurred on the return shipment.

Swimwear: exchanges and returns require the complete set (top and bottom) to be returned together, even if only one piece is being exchanged.

We do not reserve products for pending exchanges.

4. ORDER CANCELLATION — RIGHT OF WITHDRAWAL

International customers who purchased online may cancel their order within 14 (fourteen) calendar days of receipt, without the need for justification.

To exercise this right, email sac@ammi.com.br with the subject line "ORDER CANCELLATION", including your order number. Upon receipt and inspection of the returned item, AMMI will refund the product value and original outbound shipping cost within the timeframe set out in Section 5 below.

5. REFUNDS

Refunds will be processed after inspection of the returned item, within 20 (twenty) calendar days, and will be issued exclusively as a refund to the original payment card used at the time of purchase. Card issuers may take up to two subsequent billing cycles to process the credit.

We do not issue refunds to third-party accounts or to a card different from the one used in the original purchase.

6. RETURN SHIPPING COSTS

  • Manufacturing defect: no return required; replacement or refund issued upon photo evidence;
  • Cancellation within the 14-day window: return shipping is the customer's responsibility;
  • Exchange due to dissatisfaction: return shipping is the customer's responsibility.

Each order must be returned separately — returns from different orders cannot be combined into a single shipment.

7. GOVERNING LAW

This policy is governed by the laws of the Federative Republic of Brazil. Customers located in jurisdictions with mandatory local consumer protection rights (including EU member states) retain any rights that cannot be waived under applicable local law.

8. FINAL PROVISIONS

All international exchange and return requests are processed exclusively via sac@ammi.com.br.

For any questions, contact us at sac@ammi.com.br or via the contact details in the footer of our website.

By making a purchase, you are supporting our social inclusion project and the development of our community of Brazilian artisans.