Refund policy

AMMI - International Returns & Refunds Policy
For orders shipped outside Brazil · Effective 2026

AMMI is committed to your satisfaction. This policy applies to all orders shipped internationally (outside Brazil). By completing a purchase you confirm you have read and accepted these terms. All return and cancellation requests must be raised in advance by email to sac@ammi.com.br before any item is sent back. Items returned without prior authorisation will be refused and returned to the customer at their expense.

If you are resident in the European Union or the United Kingdom, the statutory rights set out in Section 7 apply to you in addition to this policy and take precedence over any conflicting term.

1. No exchanges

We do not offer exchanges on international orders. If you would like a different size or colour, we process your return under the terms below and you place a new order. This protects you from being charged import duties twice on a single garment.

2. Conditions for acceptance

For any return to be accepted the item must be: unworn and unwashed, with no sign of use; free of perfume, stains, marks, pet hair or lint; complete with all original tags attached and intact; in its original packaging with hygiene seals intact (swimwear); unaltered by the customer; and accompanied by the original invoice. For swimwear the complete set must be returned together. AMMI may refuse items that do not meet these conditions.

3. Manufacturing defects

You may report a visible manufacturing defect within 90 calendar days of delivery. Email sac@ammi.com.br with the subject DEFECT, your order number, a description and clear photographs. We will assess the report within 30 calendar days. If a defect is confirmed, AMMI will dispatch a replacement or issue a full refund — no return shipment is required from you. Slight colour or texture variations inherent to our handmade production process do not constitute a defect.

4. Change-of-mind returns

For non-defective, non-bespoke items, you may request a return within 14 calendar days of delivery. Email sac@ammi.com.br with the subject RETURN and wait for our authorisation before sending anything back. We issue store credit only, valid for 12 months, calculated net of any import duties and taxes included in your order that cannot be recovered by AMMI. We do not issue cash or card refunds for change-of-mind returns outside the EU and UK. Return shipping is the customer's sole responsibility.

5. Custom and made-to-order pieces

Pieces made to your specifications or personalised at your request cannot be returned, exchanged or refunded, except where a manufacturing defect is confirmed under Section 3.

6. Cancellation before dispatch

If you cancel an order before it has been dispatched we issue store credit for the order value, less the payment-processing fees charged to AMMI on the original transaction. EU and UK residents: see Section 7.

7. EU and UK customers - your statutory rights

If you are resident in the EU or the UK you have a statutory right to cancel your order within 14 calendar days of receiving the goods, without giving a reason. These rights cannot be waived and take precedence over any other term in this policy.

• How to cancel: email sac@ammi.com.br with the subject CANCELLATION and your order number, or use the cancellation function on our website. You then have a further 14 days to return the goods.
• Refund: we refund the full price of the goods, including the standard outbound delivery cost, to your original payment method within 14 days of receiving the goods back or proof of return.
• We do not substitute store credit for this refund.
• Condition: we cannot refund import duties and taxes you paid as these are passed to the customs office of the receiving country.
• Condition: we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.
• Return shipping: for change-of-mind cancellations, return postage is the customer's responsibility. For confirmed defects, AMMI covers it.
• Exceptions: the right to cancel does not apply to goods made to your specifications or clearly personalised, or to sealed swimwear unsealed after delivery.
• Sale items are not excluded - the cancellation right applies to them in the same way as any other item.

8. Duties and taxes

Our international prices are sent DDP and include the import duties and taxes payable in the destination country, so your order arrives with nothing further to pay. Every shipment, including replacements, is sent on the same duty-paid basis - you will never receive a separate customs bill from us.

Where duties have been paid to the destination authorities and cannot be recovered by AMMI, any store credit or non-statutory refund will be net of those amounts.

9. Where to send returns

Once your return is authorised we will provide the correct return address for your region. Returns must not be sent to Brazil. Contact us before sending or the item may not reach us and we will not be able to process a refund.  

Each order must be returned separately.

10. Refunds - general

Where a refund is due it is issued only to the original payment card used for the purchase. We do not refund to a third party or to a different card. Your card issuer may take one to two billing cycles to display the credit.

11. Governing law

This policy is governed by the laws of the Federative Republic of Brazil. Nothing in this policy removes or limits any mandatory consumer-protection right you hold under the law of your country of residence, including in EU member states and the United Kingdom.

12. Contact

All international return and cancellation requests are handled exclusively by sac@ammi.com.br.

By making a purchase you are supporting our social inclusion project and the development of our community of Brazilian artisans.