Refund policy

AMMI - International Returns & Refunds Policy

This policy applies to all orders shipped internationally (outside Brazil). By completing a purchase you confirm you have read and accepted these terms. All return or cancellation requests must be raised in advance by email or WhatsApp to sac@ammi.com.br. Items returned without prior authorisation will be refused and returned to the customer at their expense. If you are resident in the European Union or the United Kingdom, the statutory rights set out in Section 7 apply to you in addition to this policy and take precedence over any conflicting term.

1. Manufacturing defects

You may report a visible manufacturing defect within 90 calendar days of delivery. Email sac@ammi.com.br with the subject DEFECT, your order number, a description and clear photographs. We will assess the report within 30 calendar days. If a defect is confirmed, we will attempt to resolve the issue or issue a full refund. Slight colour or texture variations inherent to our handmade production process do not constitute a defect.

2. Returns of ready-to-wear items

For pieces that are ready to wear (e.g. bags, accessories) we can accept returns provided the items return with their original tags, un-damaged and in new conditon and free from the smell of perfume, marks or signs of use. Shipping costs are the responsibility of the customer. Once received the condition confirmed we can process your refund. Refunds are processed in full net of bank or credit card charges.

3. Custom and made-to-order items - including all dresses

All items made or adjusted to your specifications or personalised at your request, which includes all dresses, cannot be returned or refunded, except where a manufacturing defect is confirmed.

4. Cancellation before dispatch

If you cancel an order before it has been dispatched we can issue store credit or a refund for the order value, less the payment-processing fees charged to AMMI. If the item has gone into production we may deduct the cost of materials and work involved from your order value.

5. EU and UK customers - your statutory rights

If you are resident in the EU or the UK you have a statutory right to cancel your order within 14 calendar days of receiving the goods, without giving a reason for items that are ready-to-wear. Made-to-order or made-to-measure items cannot be returned or refunded, except where a manufacturing defect is confirmed.

6. Where to send returns

Once your return is authorised we will provide the correct return address for your region. Returns must not be sent to Brazil. Contact us before sending or the item may not reach us and we will not be able to process a refund. Each order must be returned separately.

7. Refunds - general

Where a refund is due it is issued only to the original payment card used for the purchase. We do not refund to a third party or to a different card. Your card issuer may take one to two billing cycles to display the credit.

8. Governing law

This policy is governed by the laws of the Federative Republic of Brazil. Nothing in this policy removes or limits any mandatory consumer-protection right you hold under the law of your country of residence, including in EU member states and the United Kingdom.

9. Contact

All international return and cancellation requests are handled exclusively by sac@ammi.com.br.

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